Eclipse is a fully integrated service management software system.
Eclipse is a fully integrated service management software system. By focusing on the business management philosophical aspects of running a successful service organization, Eclipse offers not only a strong and profitable business tool, but an integrated framework that will allow your organization expand and meet the demands of today's customer.
Eclipse provides the required functionality of job logging & management, dispatching, historical review, billing, technician notification, labor & parts management, etc. but it offers so much more.
Main features:
-Job management, allocation, prioritization, budgeting
-Complete client management, supporting multiple countries
-Full billing system, including support for a large variety of sales tax/GST/VAT requirements (full US sales tax support, Australian GST compatibility, etc.)
-Service personnel work/income contribution graphs available during day to day operation
-E-mail based job notification system for both customers and service personnel
-Internet based web browser interface availalble (optional extra) for field service personnel to get jobs, and enter time and parts used
-Full support of alpha numeric paging and cellular phones for field service personnel through e-mail
-Professional looking invoices, work confirmation documents, statements, etc.
-Complete parts database available, with inventory control and pricing
-Ability to enter 'non-stock' parts on jobs
-Subcontractor support, including payments owing and remittance advice
-All work done is searchable along with formal capture of knowledge learned on the job
-Marketing lead capture and management
-Ability to track leads and work generated from marketing -Powerful receipting for bills, including ability to receipt account before bills are generated
-Work in progress reporting
-Client analysis graphs by client or client type
-Optionally integrates with 3rd party accounting systems including Quickbooks, and Sage Line 50.
-Custom Report Generator
-System can be customized by Tech Solutions for specific functions if required
-System available in LAN client/server multi-user configuration
-Full manufacturer RMA support, including RMA tracking and auto notification when RMA status changes for techs and/or clients
-Complete equipment/asset management capability built into service call entry
-Support for unlimited number of client sites per client
-Integrated service agreement module (optional extra), handling warranty, extended warranty, pre-purchased blocks of labor time, etc.
-Automatic notification when service agreements are close to expiration
-Ability to allocate an unlimited number of technicians to a service call
-Completely redundant backup facilities, disk mirroring options and transaction level recovery
-Customized service call status types, and job prioritization
-Service technicians can be organized into groups by skillset, geographical location, etc.
-Inexpensively priced, with prices starting at $US 795.00
-Simple to use, includes complete on-line help.