Eclipse Service Management

Eclipse Service Management 5.0

Eclipse is a fully integrated service management software system
5.0  (1 vote)
5.0 (See all)
Tech Solutions USA LLC

Eclipse is a fully integrated service management software system. By focusing on the business management philosophical aspects of running a successful service organization, Eclipse offers not only a strong and profitable business tool, but an integrated framework that will allow your organization expand and meet the demands of today's customer. Its all about understanding how to increase efficiency in your operations.

Eclipse provides the required functionality of job logging & management, dispatching, historical review, billing, technician notification, labor & parts management, etc. but it offers so much more.

Main features:
-Job management, allocation, prioritization, budgeting
-Complete client management, supporting multiple countries
-Full billing system, including support for a large variety of sales tax/GST/VAT requirements (full US sales tax support, Australian GST compatibility, etc.)
-Service personnel work/income contribution graphs available during day to day operation
-E-mail based job notification system for both customers and service personnel
-Internet based web browser interface availalble (optional extra) for field service personnel to get jobs, and enter time and parts used
-Full support of alpha numeric paging and cellular phones for field service personnel through e-mail
-Professional looking invoices, work confirmation documents, statements, etc.
-Complete parts database available, with inventory control and pricing
-Ability to enter 'non-stock' parts on jobs
-Subcontractor support, including payments owing and remittance advice
-All work done is searchable along with formal capture of knowledge learned on the job
-Marketing lead capture and management
-Ability to track leads and work generated from marketing -Powerful receipting for bills, including ability to receipt account before bills are generated
-Work in progress reporting
-Client analysis graphs by client or client type
-Optionally integrates with 3rd party accounting systems including Quickbooks, and Sage Line 50.
-Custom Report Generator
-System can be customized by Tech Solutions for specific functions if required
-System available in LAN client/server multi-user configuration
-Full manufacturer RMA support, including RMA tracking and auto notification when RMA status changes for techs and/or clients
-Complete equipment/asset management capability built into service call entry
-Support for unlimited number of client sites per client
-Integrated service agreement module (optional extra), handling warranty, extended warranty, pre-purchased blocks of labor time, etc.
-Automatic notification when service agreements are close to expiration
-Ability to allocate an unlimited number of technicians to a service call
-Completely redundant backup facilities, disk mirroring options and transaction level recovery
-Customized service call status types, and job prioritization
-Service technicians can be organized into groups by skillset, geographical location, etc.
-Inexpensively priced, with prices starting at $US 795.00
-Simple to use, includes complete on-line help.

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